Your Privacy Matters at 57bd

1 Data Controller Identity

For the purposes of this Privacy Policy, the data controller responsible for your personal information is the operator of the 57bd platform, accessible at 57bd.io. 57bd operates as an offshore-licensed online gaming platform serving players in Bangladesh and other permitted jurisdictions. All data protection enquiries should be directed to our dedicated privacy contact at [email protected].

References to "57bd", "we", "us", and "our" throughout this Privacy Policy all refer to the operator of the 57bd platform. References to "you", "your", and "Player" refer to any individual who accesses, registers on, or uses the 57bd platform in any capacity.

2 Information We Collect

57bd collects personal data in several categories. The table below provides a structured overview of the types of data we collect, the purpose for which each category is collected, and whether provision of that data is mandatory or optional.

We do not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data used for unique identification) unless a specific legal obligation requires us to do so, in which case we will notify you separately.

3 How We Collect Your Data

3.1 Data You Provide Directly

The majority of personal data we hold is information you provide to us actively at the following touchpoints:

• Account Registration: When you create a 57bd account, you submit your name, date of birth, email address, and mobile number.
• KYC Verification: When you initiate your first withdrawal, you upload identity documents and payment method proof.
• Deposit and Withdrawal Transactions: When you transact via bKash, Nagad, Rocket, Upay, or a bank channel, financial data is exchanged as part of the payment flow.
• Customer Support Interactions: When you contact us by email or live chat, the content of those communications is recorded and stored.
• Promotions and Surveys: When you participate in a promotion, competition, or voluntary survey, any data you submit is collected and associated with your account.

3.2 Data Collected Automatically

When you visit and interact with the 57bd platform, certain technical and usage data is collected automatically through cookies, server logs, and analytics tools. This includes your IP address, the pages you navigate, the games you launch, the duration of your sessions, and device and browser information. This data is collected even if you have not registered an account, though it cannot be linked to a named individual until you log in.

3.3 Data from Third Parties

57bd may receive personal data about you from the following third-party sources:

• Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners confirm transaction status and may share the registered name on the sending account for fraud-prevention purposes.
• Game Providers: Third-party studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may share session outcome data and technical logs relating to your gameplay on their platforms.
• Identity Verification Services: Where 57bd uses a third-party KYC provider to cross-reference your submitted documents against authoritative data sources, that provider may return verification status codes and risk flags.
• Fraud and Security Partners: We may receive flagged-account signals or device-fingerprint risk scores from specialist fraud prevention services to protect the integrity of the platform.

4 How We Use Your Data

57bd uses your personal data for the following defined purposes. We do not use your data for any purpose that is incompatible with the reasons listed below:

• Account Creation and Management: To register your account, authenticate your identity at login, and maintain the accuracy of your account record throughout our relationship.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer), reconcile transactions, and maintain financial records in Bangladeshi Taka (BDT).
• KYC and Age Verification: To verify that you are at least 21 years of age and that the identity you have provided is genuine, in compliance with our responsible gaming and anti-fraud obligations.
• Platform Operation and Personalisation: To deliver the games, betting markets, and features you request; to remember your preferences; and to tailor the platform experience based on your activity history.
• Customer Support: To respond to your enquiries, resolve complaints, and maintain a record of your support history so that our agents can assist you effectively.
• Responsible Gaming: To monitor your gaming patterns for indicators of problem gambling, apply the deposit limits or self-exclusion tools you have set, and intervene proactively where we have a duty of care concern.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, bonus abuse, duplicate accounts, and unauthorised access to accounts on the platform.
• Legal and Regulatory Compliance: To comply with applicable laws, respond to valid legal requests from authorities, and maintain records required under our operating licence.
• Marketing Communications: To send you promotional offers, bonus notifications, and seasonal campaigns (such as Eid, Pohela Boishakh, or BPL season promotions) by email or SMS — but only where you have given us explicit consent to do so. You may withdraw this consent at any time.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, test new features, and improve the overall quality and performance of the 57bd platform.

5 Legal Basis for Processing

For each processing activity, 57bd relies on one or more of the following legal bases:

• Contractual Necessity: Processing that is required to perform our contract with you — namely, operating your account, processing your payments, and delivering gaming services.
• Legal Obligation: Processing required to comply with applicable laws, including age verification, anti-money-laundering checks, and record-keeping obligations under our offshore operating licence.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform analytics where our legitimate interests are not overridden by your fundamental rights and interests.
• Consent: Processing for direct marketing communications and optional personalisation features, where you have given a freely withdrawable, informed consent at the point of collection.

Where we rely on consent as a legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To withdraw consent for marketing communications, contact us at [email protected] or use the unsubscribe link in any marketing email.

6 Sharing Your Data

57bd does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited and controlled circumstances:

6.1 Service Providers and Data Processors

We engage trusted third-party service providers who process data on our behalf and under our instruction, including cloud hosting providers, payment gateway operators, KYC verification platforms, and customer support software vendors. All such providers are bound by data processing agreements that prohibit them from using your data for their own purposes.

6.2 Game Studio Partners

When you launch a game provided by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), a session token and limited gameplay data are exchanged with that studio's servers to operate the game. This data sharing is governed by contractual agreements between 57bd and each provider. Your full identity data is not shared with game studios.

6.3 Payment Partners

Deposit and withdrawal requests involve the sharing of necessary financial data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank as required to execute your transaction. Each payment partner operates under its own privacy policy for data it independently holds.

6.4 Legal Disclosures

57bd may disclose your personal data where required to do so by a court order, government authority, or applicable law. We will notify you of any such disclosure request to the extent permitted by law before complying, unless we are legally prohibited from doing so.

6.5 Business Transfers

In the event that 57bd is involved in a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to the same privacy protections described in this policy. You will be notified of any material change in data controller identity.

7 Data Retention

57bd retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal obligations. The following retention periods apply as a general framework:

• Active Account Data: Retained for the full duration of your account's active status and for a minimum period of five (5) years following account closure, to satisfy financial record-keeping and regulatory requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission, in line with standard anti-money-laundering record retention requirements applicable to offshore gaming operators.
• Transaction Records: Individual deposit and withdrawal records are retained for a minimum of five (5) years following the date of each transaction.
• Customer Support Records: Retained for two (2) years from the date of the last communication in each support thread, unless the communication relates to a formal complaint or legal matter, in which case the five-year period applies.
• Technical and Usage Logs: Aggregated usage analytics data is retained indefinitely in anonymised form. Raw server logs containing IP addresses are retained for a maximum of twelve (12) months.
• Marketing Consent Records: Retained for the duration of your consent and for three (3) years thereafter as evidence of your consent decision.

Upon expiry of the applicable retention period, your personal data is securely deleted or irreversibly anonymised. Data subject to an ongoing legal dispute, regulatory investigation, or law enforcement hold is retained until the matter is fully resolved, regardless of the standard retention periods above.

8 Security Measures

57bd employs a multi-layered security infrastructure to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• TLS / SSL Encryption: All data transmitted between your device and the 57bd platform is encrypted using industry-standard TLS encryption. Look for the padlock icon in your browser address bar when accessing 57bd.io.
• Encryption at Rest: Sensitive data fields — including payment method identifiers, KYC document files, and authentication credentials — are encrypted at rest using AES-256 or equivalent standards in our hosted database environment.
• Access Controls: Access to production systems and personal data is restricted to authorised 57bd personnel on a strict need-to-know basis. All staff with data access undergo regular security training and are bound by confidentiality obligations.
• Two-Factor Authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their 57bd accounts. 57bd internal systems require 2FA for all administrator and support agent access.
• Intrusion Detection and Monitoring: 57bd operates 24/7 monitoring of platform infrastructure for anomalous activity, potential breaches, and security incidents. Automated alerts are configured to escalate suspicious events for immediate human review.
• Penetration Testing: The 57bd platform undergoes periodic security assessments and penetration testing by qualified security professionals to identify and remediate vulnerabilities before they can be exploited.
• Incident Response Plan: In the event of a confirmed data breach that is likely to result in a risk to your rights and freedoms, 57bd will notify affected players by email to their registered address without undue delay and will take immediate steps to contain and remediate the incident.

While 57bd implements robust technical and organisational security measures, no platform can guarantee absolute security against all threats. You also have a responsibility to protect your own account: use a strong, unique password, enable 2FA, and never share your credentials with anyone.

9 Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and collect information about how you interact with the platform. 57bd uses both first-party cookies (set directly by 57bd.io) and third-party cookies (set by our technology partners).

9.2 Categories of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage your login session, maintain your Wallet state during a transaction, and enforce security measures such as CSRF protection. These cookies cannot be disabled without breaking the platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, selected game category, or notification settings — so that you do not need to reset them on every visit.
• Analytics Cookies: These cookies collect aggregated, anonymised data about how players navigate the platform, which games are most popular, and where technical errors occur. This information helps us improve the platform experience.
• Performance Cookies: These cookies are used by our infrastructure and CDN partners to measure page load times, identify bottlenecks, and optimise the delivery of platform assets to players in Bangladesh.

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your 57bd account and using core platform features. Instructions for managing cookies are available in your specific browser's help documentation.

10 Your Privacy Rights

As a player on the 57bd platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and include your registered username and a description of your request.

• Right of Access: You have the right to request a copy of the personal data we hold about you and to receive information about how it is being used. We will provide this within thirty (30) days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. Note that corrections to identity data may require re-verification of KYC documents.
• Right to Erasure: You may request the deletion of your personal data where we no longer have a legal basis to retain it. This right is subject to our legal obligation to retain financial and KYC records for the minimum periods described in Section 7. Where erasure is not possible due to legal obligations, we will restrict processing instead.
• Right to Restriction of Processing: You may request that we limit the ways in which we use your personal data while a dispute about accuracy or legal basis is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contractual relationship, you may request a copy of your personal data in a structured, machine-readable format (CSV or JSON) for transfer to another service provider.
• Right to Object: You have the right to object to processing based on our legitimate interests, including profiling for responsible gaming monitoring or platform personalisation. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to your withdrawal.

57bd will respond to all verified privacy rights requests within thirty (30) days. In complex cases we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for the delay within the initial thirty-day window.

11 Protection of Minors

57bd enforces a strict 21+ age policy without exception. The platform is not intended for and must not be used by individuals under 21 years of age. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step of our KYC process and is completed before any withdrawal is authorised.

If you are a parent or guardian and believe that a minor has registered an account on 57bd using false age information, please contact us immediately at [email protected]. Upon receipt of a credible report, we will suspend the account, investigate the matter, void all wagers, and return any deposited funds. We take the protection of underage individuals from online gambling extremely seriously.

We encourage parents and guardians in Bangladesh who share devices with minors to use parental control software that blocks access to online gambling platforms. 57bd bears no liability for underage access that results from a failure of parental supervision at the household device level.

12 Changes to This Privacy Policy

57bd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable laws, or regulatory requirements. Where changes are material — meaning they significantly alter how we use your data or reduce your privacy rights — we will notify you by email to your registered address at least fourteen (14) days before the changes take effect.

For minor or administrative changes (such as correcting typographical errors, clarifying existing language, or updating contact details), we may update the policy without advance notice. The "Last Updated" date at the top of this document will always reflect the most recent revision. We recommend reviewing this policy periodically. Your continued use of the 57bd platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

All previous versions of this Privacy Policy are archived and available upon request by contacting [email protected].

13 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a suspected privacy breach, please contact the 57bd privacy team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Use "Privacy Policy Enquiry" or "Privacy Rights Request" for faster routing
• Live Chat: Available 24/7 via the in-platform chat widget after login
• Response Time: Privacy enquiries are acknowledged within 48 hours and fully responded to within 30 days, Bangladesh Standard Time (BST, UTC+6)

When contacting us about a privacy matter, please include your registered username and a clear description of your enquiry or request. This enables our team to locate your account record and respond accurately. We do not require you to provide your password or full KYC document copies via email — any agent requesting such information should be reported to us immediately.